SUPPORT ARCHIVE | FAQ DATABASE

Frequently Asked Questions.

Everything you need to know about the product, compatibility, security, and refund terms.

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HiddenMentor.ai is an intelligent real-time career companion tool. It compiles verified questions, tailors ATS resumes, and provides live coaching overlays during mock or professional preparation calls.
Yes. The local desktop application functions as an audio capture loopback, listening to ongoing speech inputs. It renders hints inside a custom overlay layer that does not hook into Zoom, Teams, or Meet video feeds, ensuring it stays invisible during screen shares.

Candidates pay a one-time fee for active durations. Because we provide immediate access to digital download clients, and to cover technical model stream overheads, all purchases are completely non-refundable as stated in our Terms.

IMPORTANT: Token allocation occurs instantly on Stripe confirmation.
Completely. All payment methods are managed securely via Stripe, and personal datasets (resume uploads, transcripts, mock details) reside on AWS RDS database instances protected by strict role permissions. We do not sell user logs to marketing brokers.
HiddenMentor works seamlessly alongside all major platforms including Zoom, Microsoft Teams, Google Meet, and Webex. It operates independently at the system audio level, meaning it doesn't rely on or integrate directly with the meeting software.
Yes, we offer dedicated, native desktop clients for both Windows and macOS to ensure optimal performance, low latency, and secure audio loopback capabilities.
Responses are delivered in real-time with sub-second latency. We utilize advanced token streaming protocols so that the AI begins formulating and displaying hints on your screen as soon as the interviewer starts speaking.
Absolutely. You can upload your specific resume and target job description before a session. The AI uses this context to provide highly tailored, role-specific technical answers and behavioral coaching.
The free Candidate tier includes access to our ATS-optimized Resume Builder, AI Mock Interviews with STAR method feedback, and our extensive Interview Prep Archive containing thousands of verified questions from top tech companies.
The platform generates contextual questions based on your resume and target role. You answer them using your microphone, and our AI records your responses to provide deep vocal telemetry, pacing metrics, and scoring based on the STAR method to help you improve your delivery.
Because we provide immediate access to digital download clients and cover significant technical AI streaming overheads, all purchases are completely non-refundable. Once credits or subscriptions are purchased, they are considered final as stated in our Terms of Service.

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